Privacy Policy
How we handle enquiry, artwork and order information
This policy explains how MMC Print n Gift handles contact details, quotation requests, artwork, order information and website usage data.
What we collect
Business contact details, project context, and usage data captured when you request a consultation or explore our site.
- Names, roles, and company details
- Messages and files shared through forms
- Device, browser, and interaction data
How we use it
To respond to requests, operate and secure the website, perform analytics, and comply with legal requirements in the United Arab Emirates and other regions we serve.
- Provide proposals and statements of work
- Send operational or marketing updates (opt-out anytime)
- Monitor site reliability
Your controls
You can access, update, or delete your information by contacting our team. We honor regional privacy laws and contractual requirements.
- Request a copy of your data
- Update or correct your record
- Object to marketing communications
Section 1
1. Information we collect
We only collect the information needed to deliver our services and improve your experience. The data falls into the categories below.
Information you provide directly
Contact form submissions, email inquiries, proposal requests, content downloads, and phone conversations. This data may include your name, company, role, email, phone number, project details, budget, and any files you attach.
Information collected automatically
Server logs, cookies, and similar technologies capture IP addresses, device identifiers, browser types, referral URLs, and on-page interactions. We analyze aggregated data to understand performance, security, and engagement.
Information from partners
If you are referred by a trusted partner or participate in a co-marketing campaign, we may receive verified contact details and project context to continue the conversation.
Section 2
2. How we use information
Processing always aligns with legitimate business purposes, contract fulfillment, or consent. Examples include:
Service delivery and support
Preparing quotations, reviewing artwork and specifications, coordinating production, arranging delivery, and providing order support.
Communication and marketing
Sending quotation updates, production or delivery communication, catalogues, and relevant promotional offers when permitted. Marketing emails include an unsubscribe option.
Security, compliance, and improvement
Protecting our website and forms, preventing fraud, keeping operational records, and analysing aggregated usage to improve the customer experience.
Section 4
4. Retention, security, and international transfers
We retain information only for as long as needed to deliver services, satisfy legal requirements, or resolve disputes. Safeguards include:
Administrative and technical controls
Role-based access, encryption in transit, continuous monitoring, security awareness training, and regular vendor reviews.
Data minimization
We archive or delete dormant records on a rolling schedule and restrict internal access to the smallest group necessary to perform their duties.
Cross-border protections
When transferring data outside your region, we rely on Standard Contractual Clauses or comparable safeguards to ensure adequate protection.
5. Your rights & choices
Exercise control over your data
Depending on where you live, you may have specific rights under GDPR, CCPA/CPRA, or similar laws. Regardless of your region, we extend the controls below to every customer and prospect at no additional cost.
Access & portability
Request a summary of the information we keep about you or ask for a portable copy in a commonly used format.
Correction & deletion
Update your contact record or ask us to delete data that is no longer needed, subject to legal or contractual restrictions.
Objection & consent management
Opt out of marketing communications, limit cookie usage through your browser, or object to processing done under legitimate interest.
Appeals
If you believe a request was handled improperly, reply to our response and we will escalate it to our compliance lead for review.
Submit a request by emailing [email protected] with the subject line "Privacy Request". We respond within 30 days or sooner as required by law.
Need help?
Talk with our compliance team
We answer privacy or security questions, sign DPAs, and align with your vendor review process.
- [email protected]
- Address
- 34th Floor, HDS Tower, Dubai, United Arab Emirates
